Wednesday, 10 February 2016

Are You Afraid To Tell The Truth?

Sometimes we can be afraid to tell our landlords the whole honest truth during difficult situations like tough market, difficult tenants, damaged property, maintenance and improvements needed, rent arrears, or other escalated circumstances. Often we think we are protecting them, sometimes we may be afraid of blame - what if they think it’s our fault, what if they don’t listen, and then there can be a fear over - what if we lose the management?

The problem is that when we sugar coat things, pretend everything is fine, or omit some difficulties; we may actually be making our job harder in the long run.  The landlord may not then fully understand the gravity of the situation, as they have been protected and sheltered from the truth the whole way. This may make it difficult for them to take our advice or have trust in us.  We then get frustrated with them when they won’t listen.

The key when providing honest feedback is to not just dump the tough or negative news onto the owner – but to use the opportunity to show you have a plan in place.  Explain that you want to be transparent about the situation, for them not to be alarmed because their situation is common and we, as the experts, have a plan to overcome the obstacle or challenge.

If they are confident that we have it covered, and that you have just been honest in their best interest, benefits will be two fold.  As mentioned, it shows not only that you have the situation under control, but that on the other hand it actually substantiates to them the value of having a property manager in place.

The best relationships (whether with our landlords or the people in our personal lives), are built on communication concepts such as honesty, trust and transparency.  If you can be honest and transparent in a tactful way you will generate respect and trust with your landlord, and you will be surprised how much better prepared they are to listen to your advice and guidance.

The word tactful is important here, as we may need to think about the way we phrase things and how we and our tone, choice of words and message is received. Using a few simple phrases such as “Jenni, can I give you my honest opinion here?”, “Tom, I am going to be blunt and to the point, is that okay?” “Are you happy for me to give you honest feedback?” will help set a buffer for the message you are about to deliver and gain the respect of the client.

Hermione Gardiner

Real+ 

Wednesday, 3 February 2016

Co-ownership can help cut costs and increase deductions

As property prices continue to rise, many investors have considered the option to purchase an investment property with a friend, family member or business partner.
Co-owning property has the immediate benefit of increasing an investor’s purchasing power while reducing the burden of corresponding expenses. However, many investors who
co-own property and in particular those considering co-ownership are unaware that purchasing an investment property with another party can substantially increase the deductions that can be claimed due to the wear and tear of the items contained in the property.
To ensure that depreciation deductions are maximised, a specialist Quantity Surveyor should be consulted to provide a depreciation schedule based on each owner’s percentage of ownership for each asset. Often investors do not seek adequate professional advice and this can lead to depreciation deductions being claimed incorrectly and in some cases not claimed at all.
It’s not uncommon for co-owners to make the mistake of calculating depreciation first and then splitting the deductions based on the ownership percentage. However, legislation allows co-owners to split an asset’s value by ownership percentage first, potentially qualifying them for higher depreciation deductions. As a result co-owners are able to increase their deductions substantially by writing off plant and equipment items far sooner using methods such as low-value pooling and immediate write-off.
Low-value pooling
Low-value pooling is a method of depreciation which allows an investor with an ownership interest in an asset of less than $1,000 in value to claim deductions at an accelerated rate of 18.75 per cent in the year of purchase and 37.5 per cent each year afterwards. As each investor’s ownership interest may qualify for the low-value pool, co-ownership expands the number of items that can be claimed at this higher rate of depreciation.
Immediate write-off
Legislation allows property investor’s to claim an immediate write-off for assets with an opening value of $300 or less. In a situation where ownership is split between one or more parties, the rule allows investors to claim an immediate write-off to items where an owner’s interest in the asset is below $300.
Case study
Let’s take a look at an example of how the immediate write-off and low-value pooling rules apply to some of the depreciable assets generally found in the kitchen of every investment property.

The table below demonstrates the impact that a split depreciation schedule will have on qualifying the owners to increased deductions sooner when compared to a situation where deductions are claimed without performing the split allocation first.
 By obtaining a split depreciation schedule, the first year claim for each owner will improve from $365 to $617 and the second year claim will improve from $343 to $519.
The freestanding gas and electric cooker purchased for $1,862 and the dishwasher purchased for $1,540 are able to be depreciated using the low-value pool, greatly increasing the value of deductions.
Using a split schedule also allows the owners to claim an immediate write-off for the range hood, as the 50 per cent ownership percentage split will further reduce the opening cost of this asset to $298 for each owner (less than the $300 threshold set by the ATO).
The increase in deductions that a split depreciation schedule provides are made even more significant when all of the assets typically found in an investment property are included.
A split depreciation schedule is available in any scenario where an investment property is co-owned, whether it is for a husband and wife, friends or business partners.
The deductions using a split schedule can also be calculated based on any number of investors and the percentage of ownership each individual has in the assets, whether it’s for two owners at 60:40 or 1:99, or even four owners at 70:15:10:5.
For owners with lower percentages of ownership, the low-value pool and immediate write-off will apply to more assets, increasing deductions earlier. This is particularly important for investors to understand when entering into a co-ownership agreement and at the time of purchase. For example, a husband and wife might choose to align their percentage of ownership so that the higher income earner holds the greater portion of interest in the assets and therefore that person will be able to claim a higher portion of the deductions at tax time. 

It’s important to note however that once an investor has requested a split depreciation schedule, they cannot change their interest in the assets within the property down the track. Depreciation must always be claimed at the percentage of ownership split that is outlined on the original schedule from settlement.
Investors who would like more information about obtaining a split depreciation schedule should speak to a specialist Quantity Surveyor for advice. They should also speak with their Accountant and Financial Advisor before entering into any co-ownership agreement. 

Article provided by BMT Tax Depreciation.
Bradley Beer (B. Con. Mgt, AAIQS, MRICS) is the Chief Executive Officer of BMT Tax Depreciation.
Bradley joined BMT in 1998 and as such he has substantial knowledge about property investment supported by expertise in property depreciation and the construction industry.
Bradley is a regular keynote speaker and presenter covering depreciation services on television, radio, at conferences and exhibitions Australia-wide. Please contact 1300 728 726 or visit
www.bmtqs.com.au

How much is office gossip costing your business?

In any office setting we are familiar with the different personalities that arrive at the table and the one that can often cause some of the most damage to your culture is that of the office
gossip.  It’s important when you are trying to build an office culture that you stamp out any office negative gossip and fast.
Negative gossip can create issues relating to loss of productivity, morale, lack of employee engagement and can contribute toward turnover. In the extreme it can manifest into something more malicious and create liability with workplace bullying.
So how do we combat the “negative Nancy” in the workplace, maintain a great culture and most importantly build a strong team?
Address the person at the source of the concern. This is best to be carried out in a location where the conversation cannot be overhead by other ears and in a neutral location where all parties will feel safe. This may mean going out and grabbing a quick coffee. The purpose of the meeting is to try and assist the person in understanding the impact of their behaviour and the repercussions should it continue.
It may be that they are not even aware that their behaviour is negative. Studies have shown that the more we conceptualise negative thoughts and behaviours, the more that it materialises into the way in which we perceive and act in the world around us.
It is also important to address the team on a separate occasion as part of another meeting. This may be your weekly or monthly meeting and explain the differences between positive and negative gossip and the ramifications for the individual should the negative continue.  It is important to ensure that this message is not sent via an email as the message is not as likely to be received or received well.
Encourage positive gossip such as sharing positive stories, achievements and success as they can be great in building rapport amongst team members and build a culture where people want to work.
There is the old saying that the “fish rots from the head”. Teams will look to their leader as a model for behaviour. Ensure that your leader is a strong and positive personality who has the ability to stamp out the first sight of negativity and get the positive thought train back on track.

Training is also a great tool for your team leaders to learn the art of dealing with conflict and managing the office negative gossip to ensure that the fire doesn’t have a chance to spread and the team can get back to the important task of improving the growth and profitability of the business.
Heidi Walkinshaw 
Real+

Wednesday, 27 January 2016

Compliance, think a little closer

As we rounded out the end of 2015 I took the opportunity to review our services, the needs of the industry and elements of the consumer world that would greatly impact that of our clients in 2016. I knew that by doing this the adjustments required to our business plan would be clear.  And so they were.

Whilst as a result of this planning, there are many exciting things happening for REAL+ this year, (you’ll see those as we move through the next few months), there is something that cannot wait, every day caries risk. Compliance!

I am not talking about compliance of the Office of Fair Trading kind, the one where no matter how prepared you are you still shiver as the officers inspect your business. (I get the same feeling as I am pulled over for a Random Breath Test, even if I haven’t had a drink in a week).  

The compliance I speak of is Property Compliance, and not just Smoke Alarms.  Most businesses now have a smoke alarm management program in place, and I urge you to check yours, and even if it is there check its being followed and your properties are compliant. I think you will be surprised what  you find.  

The question I pose for you today is on the side of Blind Cord Safety, Pool Compliance and Safety Switch’s. I’ve attended inspections with some of the offices we work with and observed the Property Managers going through the process of assessing these things themselves, whilst on the face of it we all have a basic understanding of what is required, heaven forbid something was to happen, this “practical knowledge” would hold little worth, or I’d suggest that to be the case.

All of this became pretty real for me recently. Over the Christmas Break as I looked over to see my two year old “playing” with the blind cords at the Holiday home we had rented, my heart skipped a beat and needless to say I was grateful for the cord brackets in place. I could not imagine what would have happened if they weren’t there. 60 seconds is not a long time to have your eye off a toddler, but a long time to be without breath.

On another note, last week in the office as I held my laptop power cord there came an almighty explosion, sparks larger than I thought possible from such a small device, turned to singing of my hands and as you can image a scream and a jump reflective of an Olympic high jump record.  Fortunately the surge controller took over and the office electrics shut down minimising the potential affects.

I’m keeping clear of pools for a while I think… 

As I spoke with our Service Partner Ian from 1300Compliance on Monday, he shared more stories that hadn’t ended up so well. One of my mandates is to ensure none of us become a party to a BBQ story, you know the one…. Friends around a BBQ can be heard recounting events, “If they had only had the process in place”, “if they had only had blind cords brackets”, “why didn’t they get it checked”, “for $99 as if you wouldn’t”, if only…..


Ian’s team are off to look at my investment properties, and whilst he is checking the Smoke Alarm he’ll check the Safety Switch and Blind cords, maybe I’m one of the easier landlords, I’ve told him to just install the blinds cords as needed, for $5 a cord… I think it’s worth it – don’t you. 

Fiona 
Real+

Wednesday, 20 January 2016

Do you rely too much on email?

Technology is a wonderful tool that has allowed us to become smarter about how we work and save us more time than ever before. No longer do we have to use carrier pigeons, snail mail and telegrams to communicate as we moved into the age of technology and were blessed in the last 20 years with the wondrous invention of email.

While this technology has rapidly developed, so too has our reliance upon it and the question has to be asked, have we become a little too reliant on it? One of the single biggest complaints that rings true is that of communication or lack thereof. If may be that a call hasn’t been returned, an email is too short or a message has been misconstrued.

We are seeing a generation flowing into the workforce, who in many instances have no idea how to address an envelope or type an actual letter. A generation who have learnt to communicate via mediums such as text messages and social media and where it is socially acceptable to send a message to your peers that looks something like ‘R U OK bae? 🌹😢🐱🍓’

As a species we are highly social and should never underestimate the power of physical or emotional contact. So how can we encourage our teams to incorporate more effective communication into their roles as Property Managers? Simply:

  •         Encourage them to pick up the phone and make a call rather than email. 
While email is fantastic, not all of our client base are of the techno generation, and even those who are still have the ability to misconstrue what is written in an email. It is often much easier to bury our heads in the sand when it comes to emails and try and ignore it. Not to mention that it’s so very easy to become lazy and send back a one line answer to a question that may require further detail.


  •          In many cases, one email can turn into twenty as both the sender and receiver try to get their point across, which can sometimes result in having to pick up the phone and make the call anyway. 


  •          Have your team ask themselves or even document how much time they are wasting playing email ping pong when the matter could potentially have been resolved in one ten minute phone call


  •          Encourage teams to also talk to each other or bring up issues in meetings rather than emailing the whole team for trivial matters. This can sometimes see the same email with replies bouncing around for days on end and reducing productivity levels. You might also like to use programs like Asana which allow for projects and team conversations.


  •          Make sure that they are recording the comments from the conversation in your software. This one is a must! This call can then be followed up with an email to confirm to the client what was discussed



So the next time you are about to hit send on that email, think again. Could a quick phone call save you or your team some time?

Heidi Walkinshaw 
Real+

Wednesday, 13 January 2016

Want to know 1 sure fire way to maximise you new business success this year?

We live in a world of instant gratification. In moments I can look anything up via the magic of google, I can order a product to be delivered to my door - within 3 hours, I can research a holiday, I can tack and monitor packages, I can transfer money online instantly when I find myself short at the checkout. Heck, I can now even just speak to my phone I do not even have to do the heavy lifting of typing thanks to my little friend Siri.

What does this mean for many of us? I’ve found that it means in business, that we are constantly looking for the quick win, the client that is ready to go and sign up with us this moment, the phone call conversation that will instantly turn into the appraisal, the letterbox drop that instantly generates the call. I see time and time again BDM’s losing interest after a initial attempt, I admit, I have been guilty of this too.

What needs to shift in order to maximise your chances of new business success? We need to shift the mindset from that of Instant Gratification to that of a Long Term Gain game. Success in this game is a marathon, not a sprint. The most successful business’ I work with take a long term approach to their client nurture and relationship building and a high priority to the care of their data. Recognising that the follow up and ongoing contact with all landlord prospects is as much a key component to success as the ready-made walk in investor - eager to sign up here and now.

Your follow up systems and strategies must be on point, you must have them working for you with thorough notes, reminders and database categories.  Remembering that it can take several conversations, offerings and ongoing nurture to build a relationship with a prospective client - so they trust you want to use you. Much like building a friendship or relationship it takes time.

Your marketing plan must be strategically planned in advance across a combination of mediums and media, with the notion it can take up to 7 or more communication messages for someone to know you and be interested to want to get to know more about what you do.
Most importantly, the mindset of yourself and your team needs to shift to that big picture thinking that will support the long term goals of the business. It can be scary to think of the number of potential future client’s for your business that are never contacted again as they are not ready right now. But, if we can shift the mindset from Instant Gratification to Long Term Gain and recognise the future benefits of keeping in contact to yourself and the business, we can really maximise your chances of new business success this year, and the next, and the next.....

If you or your business needs support or guidance don’t hesitate to get in touch. 



Hermione Gardiner
Real+

Wednesday, 6 January 2016

What would you like to Start, Stop and Continue in 2016?

Welcome to a brand new year and all of the good intentions that it brings! There’s something about the mindset of a New Year ringing in. The smell of those shiny new date digits like a brand new car to drive or a fresh canvas right at our fingertips, with the vision to design our year to be whatever we want it to be.

Best of all, it can be just that, a year to design the life that you want. Yes, life will throw you some curveballs along the way; it’s how you choose to react to those curveballs that will help to define your choices and impact your year.

Some things to think about getting started are the Stop, Start, Continue methods. While you are setting up those goals for the year ahead have a think about:

Stop – What are you going to stop doing this year to make your work and personal life even better than ever?

Maybe it’s having a daily coffee or for me, that 3pm mid-afternoon chocolate bar as my colleagues can attest too. It could be that you might choose to stop looking at your emails and replying at ridiculous times or spend less time on your phone. Or it could be that negative energy that you throw out into the universe with every phone call and email that you receive. Remember the law of attraction, that ‘like attracts like’ and the more negative energy you project, the more you are likely to be surrounded by.

Start - What would you like to start doing this year to make it your best year yet?

This one is for all of those good intentions and I highly recommend writing all of this down. It could be that you would like to begin a fitness regime, run a marathon or bring in 100 new managements! It could be that you would like to start some new training to upskill (at Real+, we can help you with this one) or you may like to get your portfolio so ship shape that you can take a stress free holiday and relax.

Continue – what would you like to continue doing?

Have a look at your current methods and processes. Are they steering you on the path to success and keeping you happy? If they are, then these are the things in your life to continue. You may like to make a few tweaks here and there, iron out any bugs and supercharge those processes just to ensure that should there be any hurdles along the way you will clear them with ease.

A new year, like a new day is a chance to start again. You have the choice to curl back up under those nice warm covers or jump out of bed and grab the day with both hands and run with it.


Have a great 2016 and here’s hoping it’s your best year yet!

Heidi Walkinshaw 
Real+