What is service?

Is this really such a difficult question? Service, perhaps put simply, is the provision of a

sequence of activities providing a benefit for the consumer. Good service would be

understanding a clients wants, agreeing on the provision of these wants and providing them to an acceptable level.

Your service offering

What is your service offering? Do you know what your clients want? Have you ever asked

them? Typically clients want agents to obtain the greatest financial return, whilst maintaining

their property and keeping a happy tenant.

Identify the service that you offer a client, document this together with the standards the every

member of your team must uphold in terms of activities and communication. Your service

offering and standards are the backbone to your business; they must be deeply embedded into your brand and your culture.