Have you ever found
that you have a clear idea in your head, but if you try to explain it to
someone else you are sometimes met with a blank expression? Being able to
clearly explain your vision and how you would like a task to be completed is a
skill that must be honed if you would like to have your team all running the
same race.
When you are
undertaking the task of training new team members and attempting to create a
productive work environment it is important to establish clear lines of
communication. Keeping those lines open may include having an open door policy,
daily tool talks or establishing a daily wrap, where each team member would
send through, in dot point format the tasks that they have completed for the
day including any wins and potential jack in the boxes.
Maya
Angelou was once quoted as saying, “You can tell a lot about a person by
the way he/she handles these three things: a
rainy day, lost luggage, and tangled Christmas tree lights.” The same could be
said of your business; how you handle a lost management, an explosive situation
or tech challenges will resonate with your team.
If
a situation arises and you handle it in a negative light, yelling, stomping and
screaming, it will only serve to encourage others to behave in the same manner.
On the alternate side, if a negative situation is well managed, it will assist
in building a more accepting and positive culture in your team.
Property
Management is not a completely mistake free zone and it is important while
building morale to encourage your team to come forward with their mistakes
without fear of judgement so that potential issues will not be swept under the
rug and turn into Mt Vesuvius later on. This will enable you to right the mistake
and move on to the more important tasks.
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