Have you guessed it yet?
It’s YOU.
You are the most powerful marketing tool you have at your
disposal right now. The way you speak to people, the way you present yourself,
the way you appear in the market place, can be ten times as effective as a
marketing tool compared to some of the latest
and innovative ideas in the industry.
It’s been very interesting for me being on the other side of
the property management transaction recently as a prospective tenant looking
for a rental property in my local area. I’ve been able to review how fast
enquiries are responded to, the conduct of the leasing consultant at the open,
the manner of the property manager processing the applications, right through
to the sign up process and moving in.... There have been some very impressive
dealings, and also some left a lot to be desired. I’m pleased to say I’m lucky
enough I’ve ended up with one of the best.
I would imagine that many of these agencies with the less
than desirable service to prospective tenants are at the same time probably
trying to grow their businesses through marketing, prospecting
and new business tactics, without looking at what is actually happening on the
front line. From this experience I know which agencies I will be recommending
to friends and family and which agencies I won’t.
We need to remember that prospective tenants may not only
one day be our future clients, but they also currently know our future clients
(their friends, families, colleagues, circles) and of course we want them to be
speaking
positively about us and our service across their networks!
This got me to thinking if we only realised that the best
opportunity we have to market our service, is actually how we conduct our
service and ourselves, how much easier it would be to grow our businesses?!
Instead of spending thousands on marketing campaigns, what if we spent that
time and money investing in improving, training
and developing our own skills.
Remembering that YOU are the most important marketing tool
that you have at your disposal and that the way you conduct yourself, present
yourself, and treat your clients will ultimately provide endless positive
marketing, referrals and business for years to come.
Don't miss our webinar next Wednesday where we'll give you fresh ideas to help you generate buzz around your brand and put the 'marvellous' back into your marketing.
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