Do you have a learning culture in your business?

Having a learning culture in property management will take you one step beyond simply having the skills you need to deliver a good service. It will empower your staff to achieve dramatically improved results compared to traditional businesses. Because as you are enabling staff to anticipate and adapt to change, as well as grow through innovation, they will also become more energetic, loyal and goal orientated.

Creating a learning culture requires a change in the way you see the traditional real estate model – usually heavily focused on sales training. To develop a company wide learning culture, training must become a key focus in the overall business strategy and it needs to be seen as a long term commitment (not a quick fix). A true learning culture continuously challenges its own systems and way of doing things, ensuring continuous improvement for not just the business but the individuals themselves.

Training can be a strong motivating factor for your staff, for some property managers this progress and development will be more important than money, as it helps them grow and gain new skills. It will help their performance at work and make them feel part of something bigger than themselves. Your workplace can become a business that people strive to come and work for.

On a team management level it will also get everyone functioning together, trusting and complementing each other and through having common goals will be able to produce extraordinary results. To be effective, training needs the full participation and commitment of all staff, at all levels – especially you.

To get started on redesigning your learning culture, we have a great analysis tool that can help you to identify where your company is currently at in regards to learning culture, click here to receive the “Learning Culture Audit” checklist!

If you are Real+ member, click here to visit Real TV where you can watch the webinar, 'Team Management Tools'

Need to increase your productivity? A lesson in distractions.

By Fiona Blayney

Heading back into the office this week after being offsite for the past two months (we had our second child), I started to think 'how the hell am I going to make this work?' Many mums out there will understand that fear (but that's a whole other article).

What I want to share today is more about one of my resolutions... To increase my focus by removing my distractions.

The first part of this was to quickly establish what my primary distraction is, what was the number one thing that took me off track each day. Step 2 was to set about reducing or removing it from my work life. I knew if I could do this I would increase my productivity in the time I'm in the office, be able to leave at a reasonable hour and be 'present' for that short window of time we have with our kids between arriving home and putting them to bed.

You may or may not be surprised by what I found out about myself this week. I am the distraction!

By this I mean, perhaps I get too excited about our business but I love interacting with our 8 team members, I'm keen to be across the 'activity' in the office so I can support them, I tend to interrupt others when I have a not so pressing question, and know I can be a mosquito .... attracted to the bright shiny lights of business otherwise known as the fun stuff, the ideas.

Really I have always known this shocking reality, but as your external responsibilities grow you have a new found driver to stay focused, not over commit and communicate effectively.

So far I'm on track, I have maintained my level of awareness, empowered my team to continue to act like I'm not here, make decisions like I'm on holidays and identify their own distraction....

It's perhaps not uncanny that they too found the same distraction.... Themselves

Are you and your team up for some role play?

Don’t worry nothing too sinister here, but after our recent Scripts and Dialogues webinar we’ve had some request from our Directors and Department managers for advice on Role Playing.  Role Play is not just valuable in the new business arena but can be a great way to build up the confidence and dialogue skills of your team.

Role Playing provides your staff a chance to act out, rather than merely talk about ways to solve problems effectively – the benefits are endless. It also gives you the opportunity to provide them with supervised practice, feedback and support in dealing with “real life” problem situations.

As a manager this kind of teaching technique will come naturally to some, however for those who haven’t dabbled much in Role Play for your team, or are looking to improve we have some tips here for you:

• Try to give advance warning of a role play. Some will need time to mentally prepare for this (or time to find an excuse not to attend, which of course they won’t be able to get passed you...)
• It is helpful for you to take the lead and act the situation out first to get things off to a good start.
• Be sure to clearly define the situation and roles to be played (some may wish to write the situation and role down first)
• The staff should be encouraged to be realistic in role plays – but should also to understand that it will usually feel a little awkward and unnatural. (The point is that skills will translate naturally in a real life situation.)
• Gentle encouragement may be needed for some staff where as some staff will take at it like a fish to water (those will be your initial volunteers).
• It is fine for you to coach them to portray their roles during the action as it provides feedback and support. Always try to swap the roles to allow both parties to have a go at each role.
• Praise all role play efforts, there is no wrong, just room for improvement.
• If there is a group situation, always encourage the group to be the one to provide the feedback on what they did well, what they could improve on and their own suggestions for the situation.

For more ideas, assistance Role Plays (new business or property management) don’t hesitate to contact Hermione at Real Plus here