From the Eyes of a Prospective Tenant

I have recently been in the market for a rental property. Whilst conducting my own rental search, I have been taking note of my consumer experience as a prospective tenant in order to be able to deliver live customer feedback, information and training to our property management clients.

I’ve almost felt like a mystery shopper at times, secretly taking note of the quality of advertising & photos, accuracy of descriptions and photos, response times from agents, presentation of the agent and presentation of the property. Along the way I also reviewed the application process across several agencies and in particular - how I have been treated as a prospective tenant and ultimately how this affected my decision in choosing which properties to visit and ultimately lease!

There were definitely some property inspections and agent response times that left me feeling bad for the landlord that the agent’s actions had turned me off renting their property! And even further still that if I was a prospective landlord that I would not be choosing that agent to lease my property.

Don’t get me wrong, many of the agents were doing a great job, however my experience was very interesting and eye opening which has helped me identify some key areas that leasing agents need to work on at the leasing stage of their property management process. (Without meaning to toot our own horns, I was very pleased to see that one of the best experiences I had was with an agency who is a Real+ Member undergoing regular training across their property management team – the proof is in the pudding).

So, want to know more? Well next week I’ll be hosting a webinar on leasing – in which we’ll be talking about ways to get properties leased faster, reduce vacancy and ways to make your lives easier. I can tell you now that what I’ve learnt from being a prospective tenant will be going into this session so be sure not to miss this one if you want to know how to improve your leasing process!

If you are Real+ member, click here to visit Real+TV where you can watch our webinar Just Leased! Leasing made Faster, Smarter & Easier.

What is the Key to Appraisal Success?

Preparation is KEY!

Preparation in any area of property management is the key to success, none more important than the appraisal of new business. Many a time, an appraisal is rushed from a precious appointment without allocating the proper time required for research and preparation - people aren't well trained to deal with and adapt to varying clients needs.

You can only get so far flying by the seat of your pants but you will be far better prepared to win a new client over if you've put in the time and effort to prepare personalised and relevant data and knowledge, and undergo regular training to prepare yourself to respond to their personal situation.

Pre-appraisal this may mean spending some more time on the initial call finding out a little bit more about the property, what their expectations are and perhaps their intentions, so that you can be best prepared to sell the information and service that they need, not necessarily what you assume they want.

Ongoing preparation means undergoing training on a regular basis, this will ensure your new business success and essentially, that you remain prepared for any situation that crops up.
 

The most successful new business people in the industry are both well prepared before the actual meeting and well trained, so they are adaptable to different clients needs and expectations.

Why not attend our webinar next week on Wednesday 12.30 where Fiona will guide you through essential preparation for the listing appraisal itself. As part of our New Business Bootcamp training series, we'll cover how you can be ready and prepared leading up to and the day of appraisal. 

If you are Real+ member, click here to visit Real+TV where you can watch our webinar: New Business Bootcamp - Preparing to List.